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World Micro, Inc. is proud to present our Quality Program. Our consistent quality of services, parts, and component integrity is "not" an option, nor is it an accident. It is a by-product of deliberate actions and strategic decisions World Micro has made to become the premier cutting edge Distributor leading the pack with Quality initiatives, which has enabled us to become a trusted "Approved Vendor" to companies such as Apple, TIVO, Scientific Atlanta, General Dynamics, Adtran, Avnet, Sanmina -SCI, Jabil, and thousands of other Contract Manufactures and OEMs.
Many companies "talk" about quality...but the execution often lacks, or is just talk. In the Independent Distribution business quality "MUST" be a requirement, due to the influx of counterfeit parts and shady vendors. How do you the Purchasor of Electronic Components protect yourself? We believe that is our job. Following are cutting edge initiatives we have taken that have proven effective in delivering consistent Quality of parts and service to our customers:
Art Ogg, Director of Quality
Mr. Ogg joined World Micro as the Director of Quality. Mr. Ogg is responsible for World Micro's quality initiatives, product quality, ISO certifications, technical documentation, and Quality team. Prior to joining World Micro, Mr. Ogg held senior management positions with Seagate Technology and Digital Equipment Corporation. He brings 40 years of high tech electronics experience to his position, and is noted Expert and regular Speaker at industry trade events.
Starts With People:
World Micro will continuously improve processes by focusing on Product Quality, Communication, Customer Satisfaction, Efficiencies and Training in order to meet, and exceed, our customer's expectations for Quality and Counterfeit Abatement.
- Zero Material Return Rate for Discrepancies and Defects
- 100% Delivery to Committed Shipment Dates
- 95%+ Satisfaction Ratings From Our Customers
Quality Ojectives:
An Attitude Toward Excellence:
Certifications and Memberships:
Certifications:
Memberships:
World Micro is a member of the ERAI (Electronics Resellers Association International) an affiliation of electronics distributors networking together to safeguard each other against fraud, lost revenue, and unscrupulous business practices in the hi-tech electronics
Rigid Controls - Each step in the World Micro facility is controlled by a rigid set of instructions that are monitored by Senior Management and Quality audits.
Detailed Records - Upon receipt and upon shipment, as well as during routine cycle counts, product information is recorded to provide material traceability.
Digital Imaging - Digital image files are also a part of World Micro's process controls: World Micro utilizes digital imaging equipment including Sciencescope CCD cameras with up to 81x magnification, Integral Technologies Video Capture, Fuji and Hewlett Packard digital cameras, Microsoft Digital Image software, and Dell PowerEdge servers, all of which reside within our secure facility.
Incoming Box Inspections - Incoming boxes and their contents are first photographed prior to receipt of the shipment into our systems.
Incoming Component Inspections - The components, during the extensive Quality inspection process, are photographed and recorded within the World Micro system.
Supplier Qualification Procedures - World Micro suppliers are subjected to strict qualification procedures prior to becoming a qualified supplier. Supplier quality is closely monitored and only the best are used.
Corrective Actions - Any supplier-related issues cause World Micro to issue a SCAR (Supplier Corrective Action Request), which is followed to closure.
Historical Protection - Prior to placing any order, the device being considered is compared to two respected databases as well as World Micro's historical activity on the device to determine if it has had any negative history, reworking or counterfeiting activity in the marketplace.
Training - The Quality Department has trained World Micro employees on ESD Principles and the RoHS Directive. This includes cross functional employee training is in place to ensure continuity and consistency of service for our customers.
Mature Product Protection - World Micro offers baking and dry packing services for mature products.
Testing - Additionally, World Micro will provide solder ability testing along with a certificate of conformance for specific shipments.
Inventory Validation - World Micro is constantly performing cycle counting to validate its inventory. In addition, the Quality group conducts random quality audits to keep the inventory viable.
Process and Methodoogy:
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"ISO 9001:2000 Registered"
Click the picture below to see a copy of our "Certified Part Report"...
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